Refund policy

At Techy Pembroke Pines, we want you to be completely satisfied with your purchase. If you need to return an item or cancel an order, please review our updated policies below.

1. Return Window

* You have 30 days from the date your item is delivered to request a return.

* To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

2. Restocking Fees & Return Shipping

* Free Return Shipping: We provide free return shipping for all eligible online returns.

* 15% Restocking Fee: All returns on non-defective, opened, or used electronics are subject to a 15% restocking fee. This fee covers the technical evaluation, diagnostic testing, and secure factory-data resetting required to prepare consumer electronics back for inventory.

* Account Removal: For security and privacy, all personal accounts (such as iCloud, Google, or Samsung accounts) must be completely logged out and device passcodes removed before returning a device. We cannot process refunds for locked devices.

3. Order Cancellations

* 15-Minute Window: Because we try to fulfill and ship orders as quickly as possible, you have a 15-minute window from the exact time of purchase to cancel your order.

* To cancel an order within this window, please navigate to your customer account portal or contact us immediately. Once this 15-minute window has passed, the order cannot be cancelled and must be processed as a standard return after delivery.

4. Damages, Issues, and Exceptions

* Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

* Restocking fees are completely waived if an item is proven to be defective or damaged upon arrival.

* Certain items cannot be returned, such as custom-ordered parts, clearance items, or gift cards.

5. Refunds

* Once we receive and inspect your returned device, we will notify you if the refund is approved.

* If approved, you will be automatically refunded on your original payment method within 5–7 business days, minus the 15% restocking fee (if applicable). Please remember it can take some time for your bank or credit card company to process and post the refund.